Returns Policy

Last Updated: 23 June 2026

Our Commitment

We want you to be satisfied with your purchase. If you are not completely happy with an item, you may be eligible to return it in accordance with this Returns Policy and applicable consumer protection laws.

Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery, provided that:

The item is unused and in original condition.

All original packaging, accessories, manuals, and promotional items are included.

The item is not damaged or altered.

Proof of purchase is provided.

Refunds for approved change-of-mind returns will be issued to the original payment method.

Non-Returnable Items

The following products cannot be returned for change of mind:

Opened software, digital downloads, or activation codes.

Custom-built or special-order products.

Consumable items that have been opened or used.

Products marked as non-returnable at the time of sale.

If you receive an item that is:

Faulty or defective;

Damaged during shipping; or

Different from what you ordered,

please contact us within 14 days of receiving your order.

We may request photographs, a description of the issue, and your order details to assist with assessment.

Depending on the circumstances, we may offer:

A repair;

A replacement;

A refund; or

Another remedy required by applicable consumer law.

Manufacturer Warranty

Many electronic products are covered by a manufacturer's warranty. Warranty coverage, duration, and exclusions vary by product.

Manufacturer warranties are provided in addition to any rights you may have under applicable consumer protection laws.

Return Process

Contact our customer service team with your order number and reason for return.

Wait for return authorization and shipping instructions.

Package the item securely, including all accessories and documentation.

Ship the item to the address provided.

Unauthorized returns may be delayed or refused.

Return Shipping Costs

For faulty, damaged, or incorrectly supplied products, we will generally cover reasonable return shipping costs.

For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable unless required by law.

Refund Processing

Once your return is received and inspected:

Approved refunds will be processed within 5–10 business days.

Refunds will be issued to the original payment method where possible.

Processing times may vary depending on your financial institution.

Consumer Rights

Nothing in this Returns Policy excludes, restricts, or modifies any rights or remedies available under applicable consumer protection laws.

For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us

For return requests or questions regarding this policy, please contact:

Customer Support

Email: support@mwmracing.com.au

Phone: (02) 63600555

Business Hours: Monday–Friday, 9:00 AM–5:00 PM